Frequently Asked Questions

1005 East Saint Elmo Road #10, Austin TX 78745

Monday - Thursday 5:30 am - 10 pm / Friday 5:30 am - 9 pm / Saturday 7 am - 6 pm / Sunday 8 am - 6 pm

Phone: (512) 445-0773

2017 © Ignite Fitnez  - All rights reserved

Why is there an enrollment fee?
This one-time enrollment fee is due at the time of joining and applied toward administrative processes and membership amenities.

Are there any other fees included in my membership?
Yes, our annual facility enhancement and maintenance fee is due once a year, in August, for the amount of $25. This fee is used towards equipment maintenance and repairs, plus facility enhancements and upgrades.

What is your membership cancellation policy?
Please refer to your contract, call us at 512-445-0773 or visit us in person.
Membership Cancellation Forms may only be obtained by contacting the manager.

Am I able to I freeze my membership?
Memberships may be frozen up to two (2) times per contract year with a minimum of 1 month and a maximum of 3 months. Requests to freeze membership may be consecutive within the contract year.

Following the end of the requested freeze period, the monthly auto-renewal will reactivate. The freeze will result in an automatic extension of the Membership Agreement for the length of the freeze.

Freeze Request Forms must be received no later than the 5th of the month, as Membership dues process on the 15th. A freeze fee applies to each processed membership freeze request.

Membership Freeze Request Forms may be obtained by contacting the front desk.

How do I sign up for classes?
You can sign up online HERE or call us at (512) 445-0773.

What is your class cancellation policy?
We require at least one-hour notice for class cancellations, otherwise a “Late Cancel/No-Show” fee of $6.00 will be charged to the card on file.

What if I’m late to class?
If you are running late, we encourage you to call (512) 445-0773 so the front desk may communicate with the instructor.
Starting warm is crucial to maximizing the efficiency of a workout. Clients may not arrive more than 5 minutes after the beginning of class to ensure appropriate warm-up, allow waitlisted clients to participate, and out of respect for the fluidity of the program and time of the instructor.​